From: adianalan@gmail.com
Date: May 9, 2015 6:22 AM
Subject: Re: Your Invitation to JPMorgan Chase & Co.
To: "Nobela, Guada" <guada.nobela@jpmchase.com>
Cc: "Fernandez, John Lake P" <john.lake.p.fernandez@restricted.chase.com>
Hello,
I would just like to share my experience when I went to my scheduled interview on May 7. I arrived at the career hub at 9:40, twenty minutes before my schedule. After submitting my resumé at the front desk, I was told to take a seat. After waiting for two hours, I decided to text Jake the recruiter to follow up. He told me that he will contact HR. Eventually, at 12:40 PM, after THREE hours of waiting, somebody announced my name. I approached her and she was visibly irritated. She did not even introduce herself. She just told me to follow her to the interview room. When we got there, she told me to sit down and wait while she was setting up. I think she wanted to make it obvious that she was irate because she was angrily banging away at her keyboard and slamming down papers on the table. During the actual interview, she was very rude and confrontational. I felt that I was being interrogated by the Gestapo. She would ask me questions and then cut me off as I talked. She also asked irrelevant questions just to make me seem foolish. For example, she asked me if I gave notice for a job where I resigned. I replied that it was an immediate resignation which was approved by my immediate supervisor. She then asked if I had manager approval, to which I replied "I don't know". I told her that it must have been likely approved by the manager because my supervisor approved it and I filed a clearance. She was very argumentative and she insisted that I needed the manager's approval or else my status would be terminated instead of resigned. I reiterated that I had clearance and my supervisor's approval, so most likely it was also approved by the manager. She kept driving her point, but I didn't want to get into an argument, so I just kept quiet. She then asked me to provide the exact date of my employment at the said company. She became more irate when I told her that I could provide the month, as written on my resumé, but not the exact day. I told her that I can give that information when I submit the CoE from that company. If I didn't have manners I would have walked out right there and then, because I knew that I wouldn't get the job.
I used to have a high regard for JP Morgan Chase. In fact, my biggest career regret was not taking the job when I was offered back in 2007 or 2008 to be part of the first class of fraud specialists. However, after this incident, I will not recommend to anyone to apply to your company.
I hope that my letter can serve as a training opportunity for your HR department.
Hi,
Thank you for your interest to be part of JPMorgan Chase & Co. !
Get to know more about our Heritage, Mobility, Innovation and Culture at www.jpmorganchase.com
Please see details below for your next interview for Customer Service and Fraud Specialist post.
· Date : May 5, 2015
· Time: 9AM - 4PM
· Location : Career Hub, Ground Floor, Net Plaza Building, 31st Street, Fort Bonifacio Global City, Taguig City
· Contact Person : JAKE FERNANDEZ (09224901541)
Don't forget to bring your most updated resume, a valid ID and look for Jake as your contact person.
Also, a quick guide on our openings:
Customer Service Specialists/ Telephone Bankers- you will be assisting our US customers regarding their bank transactions (deposits, withdrawals, etc.) through phone
Fraud Specialists- Receive incoming and make outgoing telephone calls and correspond with current customers/merchants who may have fraudulent activity on their account/ merchant establishments. Does research on accounts with disputes in order for it to be resolved. The role would also cover prevention and recovery of losses.
Customer Support Specialist- you will be responsible for collecting on past due amounts in different stages for auto loans, credit cards, overdrawn checking and savings account, and home mortgages. You will be receiving and making calls from/to customers to understand their payment abilities and provide collection related support.
To help you find our office location, you may refer to our Site Map below.
You can also read through the following instructions:
Option 1:
- Get to the MRT-3.
- Get off at Ayala Avenue Station.
- Go down the northbound side, turn right and walk your way towards the Fort Bus terminal in Mckinley Exchange Tower.
- Take the UPPER WEST ROUTE bus. Your drop-off point is in front of Bonifacio Technology Center (last bus stop, another landmark is the BIR office), a block away from Net Plaza.
Option 2:
- Go to Market! Market!
- Walk your way towards the Fort Bus terminal or the E3 terminal.
Ø Bus. The Fort Bus terminal is located at the back portion of Market! Market! (where the Public Transport Terminal area is). Take the BGC Central bus. Your drop-off point is in front of Bonifacio Technology Center (last bus stop, another landmark is the BIR office), a block away from Net Plaza.
Ø E3. The E3 terminal is located on a vacant lot at the corner of 26th Street and McKinley Parkway. Ride an E3 and tell the driver to drop you off at Net Plaza Building.
***DISREGARD THIS EMAIL IF YOU HAVE BEEN INTERVIEWED WITHIN THE PAST 3 MONTHS***
Jake Fernandez
JPMC
P Please consider the environment before printing this e-mail.
This communication is for informational purposes only. It is not intended as an offer or solicitation for the purchase or sale of any financial instrument or as an official confirmation of any transaction. All market prices, data and other information are not warranted as to completeness or accuracy and are subject to change without notice. Any comments or statements made herein do not necessarily reflect those of JPMorgan Chase & Co., its subsidiaries and affiliates (collectively, "JPMC"). This transmission may contain information that is proprietary, privileged, confidential and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Although this transmission and any attachments are believed to be free of any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMC for any loss or damage arising in any way from its use. Please note that any electronic communication that is conducted within or through JPMC's systems is subject to interception, monitoring, review, retention and external production in accordance with JPMC's policy and local laws, rules and regulations; may be stored or otherwise processed in countries other than the country in which you are located; and will be treated in accordance with JPMC policies and applicable laws and regulations. Please refer to http://www.jpmorgan.com/pages/disclosures for disclosures relating to European legal entities.
